Seeley Office Systems In Glens Falls Offers Superior Service Plans For Your Office Equipment

The Benefits of a Service Maintenance Agreement (SMA)

Now that you’ve got a piece of equipment, how do you plan to maintain it? Consider purchasing an SMA to keep every copy looking as good as the first. However we realize that every customer is different, as a result we are offering multiple SMA plans.

Please visit our SMA Options

Best reasons to purchase an SMA:

Budgeting & Expense Control. SMA plans are generally billed per 30,000 copies. Rates can be locked in for higher or lower copy counts depending on customer usage. We also offer per month and quarterly billings.
Response Time. Customers on a SMA receive priority when scheduling for normal and emergency technical serve.
Computerized Dispatch. A national automated parts distribution system and computerized dispatch of field technicians maximizes equipment uptime.
Unlimited Technical Support. A major cost of maintaining office equipment is technical labor. Travel time, labor and follow up calls (during normal working hours) are all provided under our SMA programs.
National Technical Support. Our factory-trained technicians receive national technical support including electronic bulletins, trouble-shooting guides, updated parts & service manuals, remote diagnostics, and on-site engineering support.
Electronic monitoring of Toner and Service Codes: We will set your machine up to notify us electronically when toner or supplies are needed. It also will notify service codes. A proactive solution that leads to better service and uptime.
Equipment Loaners. We provide our SMA customers equipment loaners at no additional charge. In the event that our technicians can not repair a unit in a timely fashion or if the unit needs to be brought into our shop for repair, a loaner will be provided at no expense.
Operator Training, Programming & Application Support. With modern office equipment, training, programming, and support are essential. This support is provided to our SMA customers upon the initial installation and also as requested during the life of the equipment.
Authorized Konica-Minolta Dealer. We accept Konica-Minolta’s high standard of service and sales excellence. SOS has consistently been recognized as a top performer in the Eastern Region.
Authorized Muratec Dealer: We accept Konica-Minolta’s high standard of service and sales excellence. SOS has consistently been recognized as a top performer in the Eastern Region

Service Contract: SOS Advantage

Tiered Service Contracts

a. Premium Tier $$$$

Guaranteed 3hr Response for Down Machine
Priority Response Customer-If not a Down Machine, all Calls at 2nd Highest Level
Includes All Parts, Supplies, Labor, Travel
Loaner Provided at No Charge
Back Up Toner on Site, Up to Two
Software Installed to Monitor Meter Information & Supply Levels
Preventative Cleaning every 6mos
Free Overnight Shipping if Available

b. Standard Tier $$$

Guaranteed 8hr Response for Down Machine
Includes All Parts, Supplies, Labor, Travel
Loaner Provided at No Charge
Back-Up Toner Stored in SOS Warehouse
Software Installed to Monitor Meter Information & Supply Levels
Preventative Cleaning every 12mos
Overnight Shipping at 50% Discount, if Available

c. Basic Tier $$

Guaranteed 16hr Response for Down Machine
Includes All Parts, Supplies, Labor, Travel
Loaner Provided at No Charge
Back-Up Toner Stored in SOS Warehouse

d. Parts/Labor $

Guaranteed 16hr Response for Down Machine
Includes All Parts, Labor, Travel
Loaner Provided at a $25/day Charge
Toner Purchased by Customer Separately

e. Block Time $ % Discount to Normal Labor Rate

Includes Labor Only, Time starts when Technician Leaves GF Office

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Seeley Office Systems In Glens Falls Offers Superior Service Plans For Your Office Equipment

The Benefits of a Service Maintenance Agreement (SMA)

Best reasons to purchase an SMA:

Service Contract: SOS Advantage